Customer Success Manager, Enterprise Accounts
Customer Success · Full-Time · Remote (U.S.) · Talent Network
About the Role
Our enterprise customers move billions of dollars of freight. As Customer Success Manager for Enterprise Accounts, you will be their trusted advisor on freight security, driving adoption across their operations, proving measurable ROI, and turning our largest customers into our loudest advocates.
What You Will Do
- Own a portfolio of strategic enterprise accounts across brokerage, 3PL, and shipper segments
- Lead onboarding, TMS integration, and rollout planning with customer operations and IT teams
- Run executive business reviews that quantify fraud prevented and losses avoided
- Drive renewals and expansion in partnership with sales
- Bring the voice of the customer to product and engineering
- Build success playbooks and health metrics as the team scales
What We Require
- 7+ years of customer success or account management experience in enterprise B2B SaaS
- Bachelor’s degree in Business, Supply Chain Management, or a related field
- A track record managing a book of $2M+ in ARR with net revenue retention above 120%
- Experience leading complex, technical implementations with multiple stakeholders
- Executive-level communication and presentation skills
- Proficiency with Salesforce, Gainsight, or similar CRM and success platforms
- Ability to travel to customer sites as needed
What Sets You Apart
- Operational experience at a freight brokerage, 3PL, or carrier
- Familiarity with TMS platforms such as McLeod, MercuryGate, or Oracle TMS
- Background in security, fraud, or risk software
About Our Talent Network
CargoGuard is building the team that will define the next era of freight security. This position is part of our Talent Network: we are identifying exceptional people ahead of upcoming openings. Every submission is reviewed by our leadership team, and we reach out directly as roles open that match your background.
CargoGuard is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
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