Privacy Policy for CargoGuard Mobile App

LastUpdate:  May 11, 2026 

Welcome to CargoGuard LLC (“CargoGuard”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our App:

A. Personal Information

We may collect personally identifiable information, including but not limited to:

• Full name
• Phone number
• Profile information
• Government-issued identification (if required)
• Account credentials
• Address information

B. Device Information

We may automatically collect information about your device, including:

• Device type and model
• Unique device identifiers
• Mobile network information

C. Usage Information

We may collect information about how you use the App, including:

• Features accessed
• screens visited
• Session duration
• Login activity
• App interactions
• Notification interactions

D. Location Information

If permitted by you, we may collect precise or approximate location information to provide location-based services, delivery tracking,mapping features, or operational services.

You can disable location access at any time through your device settings.

E. Camera, Photos, and Files

The App may request access to:

• Camera for capturing documents, profile images, POD (Proof of Delivery) images, or verification purposes
• Photo gallery for uploading images and files
• Device storage for saving or selecting documents

We only access this information with your permission.

F. Push Notifications

We may send push notifications related to:

• App updates
• Delivery updates
• Security alerts
• Service notifications

You may disable notifications through your device settings.

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the App
• Create and manage user accounts
• Improve user experience
• Provide customer support
• Send notifications and updates
• Verify identity and prevent fraud
• Monitor app performance and analytics
• Ensure app security and compliance
• Detect rooted, jailbroken, or unsafe devices
• Prevent unauthorized access or misuse
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information.

We may share information with:

A. Service Providers

Trusted third-party providers that help us operate the App, including:

• Cloud hosting providers
• Analytics providers
• Notification services
• Customer support services

These providers are contractually obligated to protect your information.

B. Legal Requirements

We may disclose information if required to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights and property
• Prevent fraud or security threats
• Protect users or the public

5. Third-Party Services

The App may use third-party services such as:

• Firebase
• Apple Push Notification Service (APNs)
• Google Play Services
• Analytics platforms
• Cloud storage services

These third parties may collect information according to their own privacy policies.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain security and fraud prevention

When data is no longer required, we securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Secure APIs
• Authentication mechanisms
• Access controls
• Secure storage practices
• Security monitoring

However, no method of electronic transmission or storage is completely secure.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your information
• Withdraw consent
• Restrict or object to processing
• Request data portability
• Disable permissions from device settings

To exercise your rights, contact us using the information below.

9. Children’s Privacy

Our App is not intended for children under the age of 13 (or the minimum legal age in your jurisdiction).

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal data, we will take steps to remove such information.

10. International Data Transfers

Your information may be processed and stored in countries outside your country of residence where data protection laws may differ.

By using the App, you consent to such transfers where permitted by law.

11. Cookies and Tracking Technologies

Our App and related services may use cookies, SDKs, analytics tools, and similar technologies to:

• Analyze usage
• Improve functionality
• Store preferences
• Monitor performance
• Enhance security

You may manage certain tracking preferences through device settings.

12. Account Deletion

You may request deletion of your account and personal information by contacting us at:

Email: support@mycargoguard.com

We may retain certain information where legally required or necessary for legitimate business purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the App or on our website with an updated revision date.

Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Company Name: CargoGuard LLC

Email: support@mycargoguard.com

Phone: 901-255-0646

Address: Memphis, TN

15. Consent

By using the App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.