Customer Success Manager, Enterprise Accounts
Customer Success · Potential Future Role · Remote (U.S.) · Talent Network
Potential Customer Success Manager Role
Talent Network Notice: This page describes a potential future CargoGuard role. It does not mean CargoGuard is currently hiring for this position, and the responsibilities below describe potential future scope rather than current team structure or operations.
This future role would help customers adopt CargoGuard workflows, coordinate onboarding and integration questions, and bring product feedback back to the team. The focus would be clear implementation planning, usage review, and customer communication.
What You Will Do
- Support a portfolio of customer accounts across brokerage, 3PL, and shipper segments
- Coordinate onboarding, integration planning, and rollout questions with customer operations and IT teams
- Run business reviews focused on adoption, workflow usage, open issues, and agreed success measures
- Drive renewals and expansion in partnership with sales
- Bring the voice of the customer to product and engineering
- Build success playbooks and health metrics as the team scales
What We Require
- 7+ years of customer success or account management experience in enterprise B2B SaaS
- Bachelor’s degree in Business, Supply Chain Management, or a related field
- A track record managing a book of $2M+ in ARR with net revenue retention above 120%
- Experience leading complex, technical implementations with multiple stakeholders
- Executive-level communication and presentation skills
- Proficiency with Salesforce, Gainsight, or similar CRM and success platforms
- Ability to travel to customer sites as needed
What Sets You Apart
- Operational experience at a freight brokerage, 3PL, or carrier
- Familiarity with TMS platforms such as McLeod, MercuryGate, or Oracle TMS
- Background in security, fraud, or risk software
About Our Talent Network
This page is part of the CargoGuard Talent Network. It describes a role that may become relevant as the company grows. Submitting your background does not create an employment relationship or guarantee that this position will open.
CargoGuard is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
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Interested in future CargoGuard opportunities? Tell us about your background and the type of role you would like to discuss.